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payment & dispatch

A. Shipping costs and information:
By default, goods can only be shipped to the countries listed below. The shipping is done by DHL. The applicable shipping costs can be found in the table below.

If you would like shipping to another country, please write us an email online@kokett-kosmetik.de before placing an order and please tell us the item with the quantity and the delivery address with the country and the corresponding postal code. We will then inform you at short notice whether we can also ship to the desired country and - if delivery to the desired delivery address is possible - inform you of the shipping costs, as we have to ask our shipping partner about the shipping option and the costs in advance.


I. Shipping within Germany:
For shipping within mainland Germany we charge a flat rate of 3.90 euros per order. From a gross order value of 35.00 euros we ship free of charge.


II. Shipping outside Germany
We deliver to the following countries:

Belgium, Bulgaria, Denmark, Finland, Greece, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia, Slovenia, Spain, Czech Republic, Hungary.

The shipping costs are a flat rate of 19.50 euros per order.

For deliveries to countries outside the European Union, additional costs may arise in individual cases for which we are not responsible and which you must bear. These include, for example, costs for the transfer of money through credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Further information can be found, for example, at https://ec.europa.eu/taxation_customs/home_de and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and specifically for Switzerland at http:// xtares.admin.ch/tares/login/loginFormFiller.do.


B. Payment information:
I. When shipping within Germany
For deliveries within Germany, we offer the following payment options, unless otherwise stated in the respective product description:

1. Advance payment via bank transfer
2. Direct debit (SEPA direct debit)
3. Credit card
4. Cash payment upon collection
5. Payment via PayPal, Apple Pay, Google Pay, Amazon Pay, Unzer Payment, Klarna, SOFORT Transfer or Stripe Payment

II. When shipping outside Germany
For deliveries abroad, we offer the following payment options, unless otherwise stated in the respective product description:

1. Advance payment via bank transfer
2. PayPal
3. Credit card

III. Detailed information on the individual payment options
1. Advance payment via bank transfer

Simply transfer the invoice amount to our bank account within 5 days, stating the intended purpose. We will inform you of our bank details and the purpose of the transfer separately by email as part of the order processing.

2. Direct debit (SEPA direct debit)

After submitting your bank details and issuing a SEPA direct debit mandate, we will collect the invoice amount from your bank account via direct debit. Please make sure that you provide us with your bank details correctly as part of the ordering process and that your account has the necessary funds. Collection by direct debit takes place when the goods you ordered leave our warehouse.

3. Credit card

Pay conveniently by credit card. We accept the following credit cards: Visa, Mastercard, American Express.

4. Cash payment upon collection

You collect the goods from us yourself and pay on site in cash or by debit card. We will first inform you by email that the goods you have ordered are ready for collection. After receiving this email, you can pick up the goods by appointment at the following address: kokett Kosmetik, Werler Str. 34, 59065 Hamm. In this case, no shipping costs will be charged.

5. Payment via one or more other payment service providers – PayPal, Apple Pay, Google Pay, Amazon Pay, Unzer Payment, Klarna, SOFORT Transfer or Stripe Payment

 

C. Delivery times:
Unless a different deadline is specified in the respective offer, the goods will be delivered within Germany (Germany) within 1 - 3 days after the conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction). Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.
Delivery times to other countries are an additional 5 days

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